Muze Antwerp simplifies Returning
If your order does not fit you, you can return your product(s) within 10 days after the delivery date.
The item(s) that you would like to return can be e-refunded via a gift card for the full purchase amount of the returned product(s). This digital store credit will be sent to the same email that was used to place the order as soon as possible after we succesfully received your return according to our return policy.
Be aware that we do not refund shipping costs in case of returning your products.
To reduce our environmental impact, we do not include a return label in the package of your order. You can find your return label here and print it afterwards.
The following criteria apply when you return your product(s):
- Return the item(s) in perfect condition. This means no defects, no stains, unwashed and unworn, with all the labels attached.
- Return product(s) in the original packaging or in a waterproof bag or box taped in a securely manner.
- Enclose your completed return form.
- Put the original or a copy of the receipt that came with your return.
We cannot be held responsible for anything lost or damaged in transit. To secure the arrival of your return, we recommend using a postal service with tracking and/or insurance. The confirmation of the delivery will be sent to you by email.
If one or more of these criteria is not met when returning the item(s), Muze Antwerp has the right to refuse the return and not proceed the following steps of the return process.
Please send the return to the following address:
If you need more information, you can contact us at firstname.lastname@example.org and we will assist you as soon as possible.
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